Delivery Schedule

We aim to dispatch most items within 2 or 3 working days (Mon - Fri) on confirmation of your payment.  Some larger items could take longer. We will keep you updated via email and telephone, if there are any unfortunate delays.   We send out most orders using Royal Mail or EVRi, depending on the weight and destination - both of these services advise a delivery timescale of 2 to 5 working days. For larger items we use a Courier for dispatch which, in most cases will also take 2 to 5 working days to be delivered.

Delivery Costs

Delivery is FREE for all items on our website with an order value of over £17.50 and a standard flat rate charge of £3.50 is applied to orders under £17.50 within the UK and a charge to locations within EU Countries is applied at checkout depending on the destination and weight.

We can offer next day delivery for most items at an additional cost.  If you require this service, please telephone us on 01246462666 during office hours (Mon-Fri 9.30am to 4.30pm).

Credit Card Security

Our website has a SSL certificate which provides a secure encrypted communication between us and the  browser you are using and is shown as a padlock. When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Rivelin Glen Products offer a 14 day money back guarantee, in the event you are not entirely happy with the goods and they are unused and undamaged. Once we have received the goods back, a refund will be given to the same card used for the purchase, this excludes postage and delivery costs to us. 

Cancelling an order

If you wish to cancel your order, you can notify us by email at info@rivelinglenproducts.co.uk but only before you have received an email notifying you that the items have been dispatched.  

Cancellation

We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the goods you have ordered.

• One or more of the goods you ordered was listed at an incorrect price due to a  typographical   error or an error in the pricing information received from our supplier.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your card as soon as possible but in any event within a few days.

We will not be obliged to offer any additional compensation for disappointment suffered.

Changing your mind

Goods that are being returned to us due to you changing your mind must be returned to us unopened and in perfect condition, within 30 days of receipt. You will then be entitled to choose from a full refund, replacement or credit note. The customer is responsible for paying all returns costs and postage costs (in the case of a replacement) under these circumstances. Please notify us of your intentions to return goods by email at info@rivelinglenproducts.co.uk

Returns

Prior to returning any products please contact our office by email or telephone within 30 days of receipt of the product. This does not affect your statutory rights.

Damaged or Defective Items

In the unlikely event that you receive goods which are not what you ordered, were damaged or defective, or are of a different quantity to that stated on your order form, Rivelin Glen Products shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Rivelin Glen Products of the problem IN WRITING at the address stated in the confirmation email within 3 working days (Mon-Fri) of the delivery of the goods.

If you have received an item which has been damaged, where possible sign as damaged and notify us within 3 working days (Mon-Fri). We may ask you for proof i.e. a photo and ask you to return the item to us. If we do not hear from you within this time, we cannot take responsibility for this.
Nothing in this clause affects your Statutory Rights.

Remittance Terms

Delivery must be to the address at which your payment card is registered.  If you want the item sending to a different address, this is at your own risk and we cannot be held responsible if you do not receive it.

We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.  All deliveries by carrier must be signed for.

Tax Charges

VAT is included.  Our VAT registration Number is 391121618