Delivery Schedule
We aim to dispatch most items within 2 or 3 working days (Mon - Fri) on confirmation of your payment. Some larger items could take longer. We will keep you updated via email and telephone, if there are any unfortunate delays. We send out most orders using Royal Mail or EVRi, depending on the weight and destination - both of these services advise a delivery timescale of 2 to 5 working days. For larger items we use a Courier for dispatch which, in most cases will also take 2 to 5 working days to be delivered.
Delivery Costs
Delivery is FREE for all items on our website with an order value of over £17.50 and a standard flat rate charge of £3.50 is applied to orders under £17.50 within the UK and a charge to locations within EU Countries is applied at checkout depending on the destination and weight.
We can offer next day delivery for most items at an additional cost. If you require this service, please telephone us on 01246462666 during office hours (Mon-Fri 9.30am to 4.30pm).
Credit Card Security
Our website has a SSL certificate which provides a secure encrypted communication between us and the browser you are using and is shown as a padlock. When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
Rivelin Glen Products offer a 14 day money back guarantee, in the event you are not entirely happy with the goods and they are unused and undamaged. Once we have received the goods back, a refund will be given to the same card used for the purchase, this excludes postage and delivery costs to us.
Cancelling an order
If you wish to cancel your order, you can notify us by email at info@rivelinglenproducts.co.uk but only before you have received an email notifying you that the items have been dispatched.
Cancellation
We reserve the right to cancel the contract between us if:
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We have insufficient stock to deliver the goods you have ordered.
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One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received from our supplier.